James Pearson MNCPS (Acc.)

What Is? Counselling

James Pearson MNCPS (Acc.)

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Privacy policy

Introduction

Information about you

My use of this information

Security

Your rights over your personal data

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Introduction

What Is Counselling is committed to complying with the terms of the General Data Protection Regulation (GDPR), and to the responsible and secure use of your data. What Is Counselling has a legitimate interest in processing personal data to provide counselling services. The purpose of this statement is to let you know what personal information I collect and hold, why, how long it is stored for, and your rights over your personal data. I am registered with the Information Commissioner’s Office (ICO), reference ZB698960.

Information about you

I collect personal information from you when you enquire about my counselling services and set up an initial appointment. This information includes contact details, your availability and other relevant personal information. Once you finish counselling, all data regarding your counselling is stored securely for five years and then destroyed. When you enquire about counselling, I ask only for the contact details and personal information I need to answer your enquiries and for us to work safely together.

My use of this information

Your data will be used only to provide you with my services and to give you information relating to these. I will not share your details with any other person or organisation without your knowledge and permission unless there is a legal requirement as stated in the counselling contract. A breach of confidentiality is when someone shares information with another in circumstances where it is reasonable to expect that the information will be kept confidential. 


Security

I will take all reasonable precautions to prevent the loss, misuse or alteration of information you give me. Communications in connection with this service may be sent by email. Email is not a fully secure means of communication. Whilst I endeavour to keep my systems and communications protected against viruses and other harmful effects, I cannot bear responsibility for all communications being virus-free.

Your rights over your personal data

If you would like to see the information I hold about you, or would like to correct, update or delete any records, please contact me via https://whatiscounselling.com. If you have any concerns about my use of your data, please contact me. I will do my utmost to resolve any concerns you have. If – for any reason – I cannot resolve your concerns, you may choose to contact the ICO directly.